Brendan Cosgrove
  • Aliso Viejo, CA
  • United States
  • Kaseya
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Brendan Cosgrove and Zenzi are now friends
Apr 5, 2012
Brendan Cosgrove replied to Zenzi's discussion Kool-Aid :-(
"I am of course troubled by what you've described.  I'll watch for the PM so I can help with direct action on your issues.  As a matter of practice we ask our customers to open their tickets online so that we can gather as much…"
Apr 5, 2012
Brendan Cosgrove replied to Zenzi's discussion Kool-Aid :-(
"Can you post your ticket numbers?  I'm happy to help make sure you have a great support experience.  I tried searching our database for Chris AND Zensi OR Evil Computing  Chris AND Ontario  Funny thing I can't find you…"
Mar 26, 2012
Brendan Cosgrove replied to Justin Best's discussion Issue Frequency Tracker?
"Why not right a short script that you can put on the user's desktop?  When the problem occurs, they double click the icon and it could grab and screenshot, and a list of current processes running with mem and proc stats, and create an…"
Nov 9, 2011
Brendan Cosgrove and MSP Me are now friends
Apr 12, 2011
Brendan Cosgrove replied to Justin Tomlinson's discussion ESET Integration
"Justin, In addition to KES (powered by AVG) we just released Kaseya Antivirus (powered by Kaspersky) which is fully integrated in Kaseya.  Lot's of promos on KAV right now too....all your software vendors are looking to close the year…"
Dec 23, 2010
Brendan Cosgrove replied to Vernon Southmayd's discussion Kaseya to "Announce" a product every 5.07 days by 2/15/2011
"Thanks for publishing our announcement schedule here too. Our customers asked for the product roadmap and we delivered that in June. The next step was to publish timelines for the things on the roadmap. Which is what you posted above. We're…"
Dec 1, 2010
Brendan Cosgrove replied to Terry Rossi's discussion Any Labtech Customers here with over 1000 nodes?
"It's all good. I just don't want to be bringing down a good conversation. I also wanted to offer customer references who've been through exactly what Terry's going through. I just happen to have access to the Kaseya customers.…"
Nov 29, 2010
Brendan Cosgrove replied to Terry Rossi's discussion Any Labtech Customers here with over 1000 nodes?
"Didn't mean to stifle or threaten conversation, Kevin. Just trying to be helpful. -Brendan ps - I'm not in sales."
Nov 29, 2010
Brendan Cosgrove replied to Terry Rossi's discussion Any Labtech Customers here with over 1000 nodes?
"Hi Terry, I worked for a MSP for over 7 years and now I work for Kaseya. I'll give you some answers to the Kaseya side of your questions. 1) Operationally, Kaseya is built around running a process and policy based services practice. This…"
Nov 29, 2010
Brendan Cosgrove replied to Michael Martin's discussion On Kaseya 5 - Looking to move to LT - Have 2000 agents deployed with Kaseya - Thoughts?
"Michael, With your numbers cost of switching will be high. Additionally, I would highly suggest a look at K2. You can get a cloud based trial to play with very easily through any web browser (as usual) without needing a test server from you. go to:…"
Oct 11, 2010
Brendan Cosgrove updated their profile
Sep 2, 2010
Brendan Cosgrove replied to Kevin Carlson's discussion Curious as to what playing in the Channel means?
"Kevin, I would stand by the comment wholeheartedly. Also I'm not sure your marriage analogy works well in this case. Marriage is by most people's standard an exclusive arrangement that 2 parties enter into. Channel only or not, no software…"
Sep 2, 2010
Brendan Cosgrove replied to Kevin Carlson's discussion Curious as to what playing in the Channel means?
"One last thought....this really boils down to what a channel member feels most comfortable with. So its always a question worth asking any vendor. Ask before you buy. Eyes wide open. Then you understand the boundaries. At Kaseya we love our Service…"
Sep 1, 2010
Brendan Cosgrove replied to Kevin Carlson's discussion Curious as to what playing in the Channel means?
"I think maybe some terminology is getting mixed up. Kaseya = Vendor KaseyaMSP = Channel member. Since every MSP business is different should a vendor be responsible for the Channel member's value prop? If a vendor sells software, and a MSP…"
Sep 1, 2010
Brendan Cosgrove replied to Kevin Carlson's discussion Curious as to what playing in the Channel means?
"A channel is simply another vector for sales in most organizations. Channels focus efforts on specific groups. ie. MSPs, or VARs, etc. When I was doing the Channel Partner and Reseller program at SpamSoap the only rule was "Don't make the…"
Sep 1, 2010

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