"I am of course troubled by what you've described. I'll watch for the PM so I can help with direct action on your issues. As a matter of practice we ask our customers to open their tickets online so that we can gather as much…"
"Can you post your ticket numbers? I'm happy to help make sure you have a great support experience. I tried searching our database for
Chris AND Zensi OR Evil Computing
Chris AND Ontario
Funny thing I can't find you…"
"Why not right a short script that you can put on the user's desktop? When the problem occurs, they double click the icon and it could grab and screenshot, and a list of current processes running with mem and proc stats, and create an…"
In addition to KES (powered by AVG) we just released Kaseya Antivirus (powered by Kaspersky) which is fully integrated in Kaseya. Lot's of promos on KAV right now too....all your software vendors are looking to close the year…"
"Thanks for publishing our announcement schedule here too. Our customers asked for the product roadmap and we delivered that in June. The next step was to publish timelines for the things on the roadmap. Which is what you posted above. We're…"
"It's all good. I just don't want to be bringing down a good conversation. I also wanted to offer customer references who've been through exactly what Terry's going through. I just happen to have access to the Kaseya customers.…"
I worked for a MSP for over 7 years and now I work for Kaseya. I'll give you some answers to the Kaseya side of your questions.
1) Operationally, Kaseya is built around running a process and policy based services practice. This…"
With your numbers cost of switching will be high. Additionally, I would highly suggest a look at K2. You can get a cloud based trial to play with very easily through any web browser (as usual) without needing a test server from you. go to:…"
"Kevin, I would stand by the comment wholeheartedly. Also I'm not sure your marriage analogy works well in this case. Marriage is by most people's standard an exclusive arrangement that 2 parties enter into. Channel only or not, no software…"
"One last thought....this really boils down to what a channel member feels most comfortable with. So its always a question worth asking any vendor. Ask before you buy. Eyes wide open. Then you understand the boundaries. At Kaseya we love our Service…"
"I think maybe some terminology is getting mixed up. Kaseya = Vendor KaseyaMSP = Channel member. Since every MSP business is different should a vendor be responsible for the Channel member's value prop? If a vendor sells software, and a MSP…"
"A channel is simply another vector for sales in most organizations. Channels focus efforts on specific groups. ie. MSPs, or VARs, etc. When I was doing the Channel Partner and Reseller program at SpamSoap the only rule was "Don't make the…"