Pikachu
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  • Craftech Computer Solutions
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Pikachu's Discussions

LabTech Support
15 Replies

LabTech Admins,                       What is your honest input on LabTech Support?Thank You,               Pikachu Continue

Started this discussion. Last reply by Matthew Williams Mar 22, 2012.

Labtech and Virus Processes

Hello Everyone!,                     I am trying to find out a way to filter processes in LabTech. We rarely get machines with viruses but some can still slip by the scanners. Is their a way to…Continue

Started Nov 2, 2011

Providing Proactive Service
3 Replies

Hello,          As being part of an MSP It's our job to provide a Proactive Service? If you don't mind sharing how exactly are other MSP companies like yourself providing a Proactive Service? Are you…Continue

Started this discussion. Last reply by Matt Nachtrab Oct 5, 2011.

Windows Updates in Labtech
16 Replies

Hello,        We been using Patch Management with LabTech has anyone had any success with pushing out updates through LabTech? It seems like the Patching is not working in LabTech for us.Thank…Continue

Started this discussion. Last reply by Aaron Johnstone Dec 11, 2012.

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Latest Activity

Aaron Johnstone replied to Pikachu's discussion Windows Updates in Labtech
"Farzon, you mentioned you have a script to "re-attempt failed patches". Can you share that script with me? Thanks! - Aaron"
Dec 11, 2012
Pikachu replied to Justin Best's discussion Is it 2012 yet?
"I've had my ups and downs with support. Recently I've had a ticket open for about 45 days and someone was actually looking into the problem yet now they won't even reply. I mean busy as I am with Help Desk work. I sometimes don't…"
Jun 8, 2012
Pikachu replied to Zenzi's discussion Kool-Aid :-(
"can someone ban the Kaseya guy ;) ^ j/k Nice to see that a employee from Kaseya is on here, so it shows they really care about what their customers think."
Mar 26, 2012
Matthew Williams replied to Pikachu's discussion LabTech Support
"Great! No, I'd rather not be in the beta, I just need that mac client asap and thats the only way support told me I could get it. Thanks again for the reply."
Mar 22, 2012
Matt Nachtrab replied to Pikachu's discussion LabTech Support
"We are releasing 2012 in April.  We have enough beta testers right now, so you spending time on it may just of time because we are already getting a lot of feedback on it and you may end up just troubleshooting something thats already queued to…"
Mar 22, 2012
Matthew Williams replied to Pikachu's discussion LabTech Support
"Any idea when 2012 will be out? I'm getting the "it's fixed in 2012" so much now I think I may just have to close shop until it does! :)   I'm honestly at the point if I don't get some kind of Mac client by 4/15,…"
Mar 22, 2012
Farzon Almaneih replied to Pikachu's discussion LabTech Support
"I have a great response with LabTech support, especially when we have a critical issue/outage.  Like any support organization I imagine they are having to balance critical outages with how-to's and questions about the product. …"
Mar 19, 2012
Matt Nachtrab replied to Pikachu's discussion LabTech Support
"LabTech is fighting a few battles resulting from very rapid growth.  We are working to get well ahead of our growth curve on all fronts (software, docs, support staff and etc.).  The issues get worse when we experience a peak in ticket…"
Mar 13, 2012
Justin Best replied to Pikachu's discussion LabTech Support
"Thanks Matthew. I think you've hit the nail on the head. I too am "signed up" for the Mac beta program. I had forgotten I never got a reply to that signup form!"
Mar 13, 2012
Matthew Williams replied to Pikachu's discussion LabTech Support
"Justin, we have experienced the same. Here's my concern. We've been ConnectWise customers for about 3 years now and not only have we been pleased with the program, but the support has been fantastic. I'm not sure if due to the merger…"
Mar 13, 2012
Justin Best replied to Pikachu's discussion LabTech Support
"I hate to beat a dead horse here, but I wanted to shout out that I'm frustrated yet again by the poor quality of support that I receive from LabTech from time to time. Here's my interaction from earlier today: Well, I did go on the forums.…"
Mar 13, 2012
Bert Haver replied to Pikachu's discussion Windows Updates in Labtech
"Farzon, Thanks for the tip. I will look into it! Regards, Bert"
Mar 9, 2012
Farzon Almaneih replied to Pikachu's discussion Windows Updates in Labtech
"There is a microsoft fixit utility that repairs windows update.  You can easily script this."
Mar 9, 2012
Bert Haver replied to Pikachu's discussion Windows Updates in Labtech
"Hello Farzon, I am progressing with the deployment of LT, taking over from Kaseya. I am running into an issue where it seems like the Windows Update Engine is broken on a Windows 7 64bit machine. Would you be so kind to give me some directions on…"
Mar 7, 2012
Ben Johnson replied to Pikachu's discussion LabTech Support
"There you go!  To say there hasn't been a few growing pains over the past year would be disingenuous, but our previous RMM who shall not be named never reached out directly to try and make things right.  This year is looking to…"
Feb 15, 2012

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