John Walker
  • Male
  • Tampa, FL
  • United States
  • LabTech
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John Walker replied to Justin Best's discussion Is it 2012 yet?
"Gentlemen, Matt has asked me to convey the following message from our CEO (Available at: http://support.labtechsoftware.com/home/forums/viewtopic.php?p=26262): "Hey guys,Sorry about the delays on the upgrade download. Our…"
Jun 18, 2012
John Walker replied to Clint Davis's discussion Labtech Support
"Shawn,   Thank you for your patience in helping us deal with your request, I understand it is now resolved after involving our development team.   Justin/Dee, After reviewing the current ticket response times it is evident that they are…"
Mar 31, 2011
John Walker replied to Clint Davis's discussion Labtech Support
"  Justin,   Thank you for your quick response.   I have asked for a summary of ALL tickets submitted by you and Dee to see what has happened and try to get a read for a trend, I will make no assumptions until I have all that…"
Mar 31, 2011
John Walker replied to Clint Davis's discussion Labtech Support
"  Thank You for your feedback.   I would like to state that our support is an evolving process and therefore needs constant attention to ensure that we do not let things slip through the cracks as they occasionally do, in the past 12…"
Mar 31, 2011
John Walker replied to Paul Kennedy's discussion Why not switch to Labtech?
"Thank you for your honest comments, I know that Lucas has had issues and it was mainly down to the agent deployment technique. This has now been resolved and we have spent a lot of time to helping Lucas with these issues, we take onboard your…"
Oct 7, 2010
John Walker replied to MSP Me's discussion Labtech agents dropping offline
"Lucas, I have seen your comments here and have spoken internally to the support team, they are advising me that your specific issue has been resolved and was due to an out of date installer. I would encourage anyone who is having problems to reach…"
Sep 20, 2010
John Walker replied to MSP Me's discussion Labtech documentation sucks!
"Well it appears I have had a promotion: "Director of Universal Operations" LOL I don't know if you can't laugh at yourself!!!! On a serious note here at LabTech we listen to the feedback from all our current and potential…"
Sep 3, 2010
John Walker replied to MSP Me's discussion Labtech documentation sucks!
"Thank you for your feedback on the documentation, I can confirm that we have been very busy improving our documentation and this is ongoing. To date we have the following achieved: A new set of online courses (LT University) with hours of content,…"
Sep 1, 2010
John Walker is now a member of Kaseya ex-patriots
Apr 8, 2010

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LabTech

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