Jeffrey Brock
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  • Pensacola, FL
  • United States
  • Networks of Florida
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Jeffrey Brock's Discussions

Automation Nation 2013

Anyone here going to AN2013?  I am.  Sure hope to see some of you there.  If you are planning on going and want to meet up, shoot me an email (jbrock@nof.com). …Continue

Started May 22, 2013

Autotask and LabTech Integration
27 Replies

Anyone out there using the Autotask Plugin for LabTech successfully? We have the basics setup and configured but have encountered some challenges with integration.  Our biggest challenge is the…Continue

Started this discussion. Last reply by Philip Fuesser Nov 29, 2011.

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Jeffrey Brock posted a discussion

Automation Nation 2013

Anyone here going to AN2013?  I am.  Sure hope to see some of you there.  If you are planning on going and want to meet up, shoot me an email (jbrock@nof.com).  Thanks. If you have a quick second...please follow the link:  http://tinyurl.com/nfua3rk and LIKE my photo for the LabTech Sweet Suite Contest.  I could use your vote.  Thanks for your vote.See More
May 22, 2013
Jeffrey Brock replied to Justin Best's discussion Custom Report
"Justin,   Hope all has been well with you.  Give me a shout about this reporting issue on Friday.  We are having office phones updated tomorrow so you might not get through.  I've developed a couple of custom reports and…"
May 22, 2013
Jeffrey Brock and Bryce Lay are now friends
Mar 8, 2013
Jeffrey Brock replied to Justin Best's discussion Is it 2012 yet?
"@Justin - Give me a call at the office and will be happy to update you on what I know.  I've been on Ignite for 2 months and can provide you a lot of insight. 850-434-8600. Regards, Jeff"
Jun 27, 2012
Jeffrey Brock replied to Harry Edwards's discussion SAAS or managed web security via an appliance?
"Harry, we utilize OpenDNS.  Open DNS allows us to create networks for each client and apply a set of filters that are unique to each client as well as bypass codes for those that need authorization to sites that get blocked.  When we began…"
Jan 20, 2012
Jeffrey Brock replied to Harry Edwards's discussion SCRIPT / QUICK WAY OF RENAMING PCS IN LABTECH
"We use the wsname utilty.  Works like a champ.  I have renamed several hundred systems using this process without any issues.  http://mystuff.clarke.co.nz/MyStuff/wsname.asp   Hope this helps."
Jan 16, 2012
Jeffrey Brock replied to Pikachu's discussion LabTech Support
"Pikachu,   I am currently engaged with a company called Stack Advisors.  Bill Stucklen is the Owner and Brian Kingley is the Service Manager.  Contact Bill at 720-523-3420 and let him know Jeff with Networks of Florida referred…"
Jan 9, 2012
Jeffrey Brock replied to Pikachu's discussion LabTech Support
"I've got mixed opinions here as well.  I tend to get quicker responses via email, however, many of the responses seem to be canned...i.e. - a reply to a problem may simply be, here is the link to the guide, or something similiar. …"
Jan 4, 2012
Philip Fuesser replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"jeez, that sucks you're having so much difficulty.  I hope you get it resolved soon!   did you see that there was an update for the autotask plugin on the marketplace?   i think it came out 2-3 days ago."
Nov 29, 2011
Jeffrey Brock replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"Philip,   I wanted to update you as to the status.  We are still working on this issue and I am working with Autotask.  We have determined that everything is configured correctly, but it just doesn't work.  I am now working…"
Nov 29, 2011
Jeffrey Brock replied to Chris Childerhose's discussion Internal Monitors - Exclude drive letters
"Thanks Justin...I've had the same issue for drive fragmentation monitors and I've just been setting the drive as an SSD so it will be ignored.  I like this option as well.  Thanks."
Nov 29, 2011
Philip Fuesser replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"yeah our autofixes create tickets and add comments/notes and billable time if needed.   we have break/fix and managed clients,  so we use an additional data field to decipher if it should add ticket time or not to add ticket time and…"
Nov 16, 2011
Jeffrey Brock replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"Philip, How do you handle Automation processes for ticketing  (i.e. - the monitoring of stopped services, drive fragmentations, etc with autofix solutions)?  Do you track these processes via tickets?  Our goal is to have the LabTech…"
Nov 15, 2011
Philip Fuesser replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"Comments from AT to LT do not work for me either,  i dont think that functionality is there.   But my comments and time entries from LT do flow to AT.   We dont use the ticketing in LT.  Everything ticket / time related is done…"
Nov 15, 2011
Jeffrey Brock replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"Philip, Thanks for input.  I have confirmed setup of accounts.  Tickets are now closing from AT to LT, but time entries from LT to AT and AT to LT still do not work.  Comments from LT to AT do work, but from AT to LT fail. …"
Nov 15, 2011
Philip Fuesser replied to Jeffrey Brock's discussion Autotask and LabTech Integration
"I have my users set up as:   Name:  John Smith Email:  johns@domain.com LabTech:  JohnS AutoTask:  johns@domain.com different passwords on both accounts, so I'm sure the same pass would work too   In the LabTech…"
Nov 14, 2011

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Networks of Florida

Comment Wall (1 comment)

At 11:58pm on October 26, 2011, Justin Best said…

Hey Jeffrey, I see you joined our little group. Welcome!

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