I accedently posted this in the blog too.

I have been evaluating labtech and so far I can't find anything wrong with it.

What are the low points or weaknesses for those of you who are actually using it?
Does it have any?
I don't want to walk from Kaseya and lose functionality but so far I can't find where I will
(with exception to KES which they should be resolving soon)

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Every product is different and I will say that LT is major league different from Kaseya. The overall approach to how they monitor, remidiate and collect data is completely different. I can not think of any one major thing that I have given up OUTSIDE of offsite backup with making the switch and I am currently investigating and testing several methods to be able to do that at no additional cost or low cost. With that said the amount of savings I have per month would greatly out weigh an additional investment even if it was $3000 for 30 servers to buy a product to augment the offsite process.

I have had several conversations with folks at LT about my delimna and they have listened and I belive once the new version is released they will look at integrating this technology into the product. The only other thing that I wish I could see is the abilty to import K2 scripts so I could reduce my transition time some and again based on a convo I had today I think this will be fairly high up on the radar following the release.

As for weaknesses, like I said originally everything is different and they way they approach stuff is different so the only point is you have to focus on how and ask why to understand how it works and then plan on building a tool around the positives that will utilize automation to fix common problems where a tech doesnt have to be involved. Out of the box several items can be automated and several of us are working on further automating the system to make life easier. All in all, I wish I had made this switch at least a year sooner and not only would I have over 30k more in my pocket I would also more than likely have everything fully automated that could be and i would have at least 1 less staff person now putting there salary also in my pocket. If LT decided to go IPO, I would be first at my broker to sign up - I think they have what it takes to be a huge success in this marketplace and I guess ConnectWise saw that also since they contrbuted to the kitty. Only the future will tell.
I would say one of my issues is not being able to delete multiple computers. I had an issue where a few computers kept replicating themselves. This is partially my fault as I didn't take care of the issue for several days so by then I had 200 copies of one machine. But even so this was frustrating when I was told I had to delete each one manually (arg). All in all I have had a really good experience with their support. We had some issues with ConnectWise integration but it has been flawless since we got that issue worked out. I am beyond aggrivated with the KES problems. I have some dynamic clients as many of you can appreciate and one is a physician that is very computer knowledgable and can not understand why AVG locks up his machines constantly. Case in point two days ago I get a call from the office manager saying his browser is locking up and needs me to take a look. I remote in and immediately remove AVG (nothing else really on this pc) as soon as I remove it the browswer goes back to perfect. I had a server shut down for 3 days. Remove AVG and the server hasnt shut down since. I can't wait for the integration with ESET as I have heard some good things about it the best of which is the small foot print. All in all I have been happy with the product. It has not given me issues with connecting or speed. If I had an extra 15K to spend on Radmin I would buy it in a heartbeat in conjunction as it is extremely fast RC.
Thanks for the great info... so far i can't find much fault in my demo... just starting to play with the CW integration... we will see how that goes
I am working with ESET and LT now and will say that I really like the product. Installation is easy via scripts and it reports correctly and has not casued any issues on 32 or 64 bit machines as of yet. The one hangup I have with Eset is they have a management piece that looks awesome but I can not see my clients machines only my internal ones with it. We have the FW rules in place and things do not seem to be checking in even though thhe local profile points to a FQDN for the server. I have a ticket open with Eset to see if this is my issue or if the console cant function in this manner - if it wont then I am not intertested in having 50 consoles deployed so we will pass on that and just use the pending full LT integration.

Patrick said:
I would say one of my issues is not being able to delete multiple computers. I had an issue where a few computers kept replicating themselves. This is partially my fault as I didn't take care of the issue for several days so by then I had 200 copies of one machine. But even so this was frustrating when I was told I had to delete each one manually (arg). All in all I have had a really good experience with their support. We had some issues with ConnectWise integration but it has been flawless since we got that issue worked out. I am beyond aggrivated with the KES problems. I have some dynamic clients as many of you can appreciate and one is a physician that is very computer knowledgable and can not understand why AVG locks up his machines constantly. Case in point two days ago I get a call from the office manager saying his browser is locking up and needs me to take a look. I remote in and immediately remove AVG (nothing else really on this pc) as soon as I remove it the browswer goes back to perfect. I had a server shut down for 3 days. Remove AVG and the server hasnt shut down since. I can't wait for the integration with ESET as I have heard some good things about it the best of which is the small foot print. All in all I have been happy with the product. It has not given me issues with connecting or speed. If I had an extra 15K to spend on Radmin I would buy it in a heartbeat in conjunction as it is extremely fast RC.
Hi Kevin,
Presently I am a Kaseya customer on the verge of switching to LabTech and found that the offsiting of data is a problem as well. What solutions are you reviewing to work around this issue until resolved by LabTech?
Regards,
Rich

Kevin Gibson said:
Every product is different and I will say that LT is major league different from Kaseya. The overall approach to how they monitor, remidiate and collect data is completely different. I can not think of any one major thing that I have given up OUTSIDE of offsite backup with making the switch and I am currently investigating and testing several methods to be able to do that at no additional cost or low cost. With that said the amount of savings I have per month would greatly out weigh an additional investment even if it was $3000 for 30 servers to buy a product to augment the offsite process.

I have had several conversations with folks at LT about my delimna and they have listened and I belive once the new version is released they will look at integrating this technology into the product. The only other thing that I wish I could see is the abilty to import K2 scripts so I could reduce my transition time some and again based on a convo I had today I think this will be fairly high up on the radar following the release.

As for weaknesses, like I said originally everything is different and they way they approach stuff is different so the only point is you have to focus on how and ask why to understand how it works and then plan on building a tool around the positives that will utilize automation to fix common problems where a tech doesnt have to be involved. Out of the box several items can be automated and several of us are working on further automating the system to make life easier. All in all, I wish I had made this switch at least a year sooner and not only would I have over 30k more in my pocket I would also more than likely have everything fully automated that could be and i would have at least 1 less staff person now putting there salary also in my pocket. If LT decided to go IPO, I would be first at my broker to sign up - I think they have what it takes to be a huge success in this marketplace and I guess ConnectWise saw that also since they contrbuted to the kitty. Only the future will tell.
I am using FTP currently to offsite data BUT I Know Labtech is looking into this and I should be testing some other solutions soon.

Rich Andrews said:
Hi Kevin,
Presently I am a Kaseya customer on the verge of switching to LabTech and found that the offsiting of data is a problem as well. What solutions are you reviewing to work around this issue until resolved by LabTech?
Regards,
Rich

Kevin Gibson said:
Every product is different and I will say that LT is major league different from Kaseya. The overall approach to how they monitor, remidiate and collect data is completely different. I can not think of any one major thing that I have given up OUTSIDE of offsite backup with making the switch and I am currently investigating and testing several methods to be able to do that at no additional cost or low cost. With that said the amount of savings I have per month would greatly out weigh an additional investment even if it was $3000 for 30 servers to buy a product to augment the offsite process.

I have had several conversations with folks at LT about my delimna and they have listened and I belive once the new version is released they will look at integrating this technology into the product. The only other thing that I wish I could see is the abilty to import K2 scripts so I could reduce my transition time some and again based on a convo I had today I think this will be fairly high up on the radar following the release.

As for weaknesses, like I said originally everything is different and they way they approach stuff is different so the only point is you have to focus on how and ask why to understand how it works and then plan on building a tool around the positives that will utilize automation to fix common problems where a tech doesnt have to be involved. Out of the box several items can be automated and several of us are working on further automating the system to make life easier. All in all, I wish I had made this switch at least a year sooner and not only would I have over 30k more in my pocket I would also more than likely have everything fully automated that could be and i would have at least 1 less staff person now putting there salary also in my pocket. If LT decided to go IPO, I would be first at my broker to sign up - I think they have what it takes to be a huge success in this marketplace and I guess ConnectWise saw that also since they contrbuted to the kitty. Only the future will tell.
thanks Kevin, this is really the only outstanding issue I have to resolve before switching. Though I do like the views in Kaseya where you can see all AV and backup status very easily, I just can't justify the cost and support issues.... thanks again...

Kevin Gibson said:
I am using FTP currently to offsite data BUT I Know Labtech is looking into this and I should be testing some other solutions soon.

Rich Andrews said:
Hi Kevin,
Presently I am a Kaseya customer on the verge of switching to LabTech and found that the offsiting of data is a problem as well. What solutions are you reviewing to work around this issue until resolved by LabTech?
Regards,
Rich

Kevin Gibson said:
Every product is different and I will say that LT is major league different from Kaseya. The overall approach to how they monitor, remidiate and collect data is completely different. I can not think of any one major thing that I have given up OUTSIDE of offsite backup with making the switch and I am currently investigating and testing several methods to be able to do that at no additional cost or low cost. With that said the amount of savings I have per month would greatly out weigh an additional investment even if it was $3000 for 30 servers to buy a product to augment the offsite process.

I have had several conversations with folks at LT about my delimna and they have listened and I belive once the new version is released they will look at integrating this technology into the product. The only other thing that I wish I could see is the abilty to import K2 scripts so I could reduce my transition time some and again based on a convo I had today I think this will be fairly high up on the radar following the release.

As for weaknesses, like I said originally everything is different and they way they approach stuff is different so the only point is you have to focus on how and ask why to understand how it works and then plan on building a tool around the positives that will utilize automation to fix common problems where a tech doesnt have to be involved. Out of the box several items can be automated and several of us are working on further automating the system to make life easier. All in all, I wish I had made this switch at least a year sooner and not only would I have over 30k more in my pocket I would also more than likely have everything fully automated that could be and i would have at least 1 less staff person now putting there salary also in my pocket. If LT decided to go IPO, I would be first at my broker to sign up - I think they have what it takes to be a huge success in this marketplace and I guess ConnectWise saw that also since they contrbuted to the kitty. Only the future will tell.
The biggest issue I have with LT is the limitations/complexity of scripting. There is simply a huge learning curve. It's disappointing when I have the .vbs or .ps1 code working perfectly, and the biggest complication is shoe horning it into LT. That being said, I wish I had gone to LT a year ago, as it is making my life MUCH easier. Compared to other products, it's allowing me to significantly improve my endpoint to tech ratio. We are able to grow the business without growing the payroll.

We are using Vipre + Mozy to provide centralized AV and offsite backups, but we too are looking forward to the full integration of ESET and a better backup solution.

No product is perfect, and if my minor bitching about the learning curve required by the scripting engine is as bad as it gets, then life is good!
The biggest problem we have with Labtech is simply their support.
I have been impressed with them at first, but then it was just a downhill...
After further testing of LT, it almost seems to me like it is designed around machines and not companies or locations. It doesn't seem easy to view all systems status for a company like it is in Kaseya... This my just be my learning curve. Sales and Support are both very responsive (but we are in honeymoon phase). I am about 3 weeks away from having to renew with Kaseya and love the product, having trouble with the support and pricing... Finding it hard to justify the cost of Kaseya... when LT is so close....

Alex Farling said:
The biggest issue I have with LT is the limitations/complexity of scripting. There is simply a huge learning curve. It's disappointing when I have the .vbs or .ps1 code working perfectly, and the biggest complication is shoe horning it into LT. That being said, I wish I had gone to LT a year ago, as it is making my life MUCH easier. Compared to other products, it's allowing me to significantly improve my endpoint to tech ratio. We are able to grow the business without growing the payroll.

We are using Vipre + Mozy to provide centralized AV and offsite backups, but we too are looking forward to the full integration of ESET and a better backup solution.

No product is perfect, and if my minor bitching about the learning curve required by the scripting engine is as bad as it gets, then life is good!
Can you explain further? how long have you been with LT? What types of support issues are you seeing?

Lucas Kowalczyk said:
The biggest problem we have with Labtech is simply their support.
I have been impressed with them at first, but then it was just a downhill...
Thanks for the information Lucas. I am leary of support being with Kaseya they too where good in the beginning but then fell apart when K2 came out. Due to a 5 day outage with K2, I am presently testing LT. I too found the same thing for some clients (dropping off). They had me check the versions and though everything was at the correct release I still have the issue on a few. One strange thing today, not sure if it is related to LT yet, is that I performed a network scan on a test network and shortly after all machines on that network got BSOD. Not blaming LT for that... but only thing that changed for the environment, that I know of, was the network scan.

Lucas Kowalczyk said:
It has been 5 months in production, with >1500 agents deployed.

At the beginning they all seemed to be very helpful, and because we were new to the product, support queries were rather simple and straightforward.

Unfortunately, shortly after the initial period some of their techs started to send replies containing nothing but a link to a wiki article. Funnily enough, every time wiki did not have correct/complete answer.


The biggest fail to date was the issue with the agents dropping offline. It has taken a total of 6 weeks to resolve. I wouldn't be so bad if it wouldn't work out to be a problem caused by a known bug. Most likely a leak of communication between developers and support team caused us to waste 60+ hours.

I have a ticket that has been opened for over a week now, and I am yet to see anyone working on it.
I obviously don’t expect an instant response, but waiting a week is just beyond me.


It came to a point where I am simply fed up.

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