Don't drink the Kool-Aid
We've been with Kaseya for almost 4 years now. We are thinking about getting LabTech. Any advice? Does mobile management work? How is patch management? What doesn't work in LabTech that is suppose to?
If you are looking to switch off Kaseya and get into a platform that has a lot of powerful automation you should check out N-able. the latest 9.0 v
Go for it, and don't look back. I did. Happy to discuss.
MDM is soon to be greatly improved with geo-tracking, but basic right now. Release is out any day now.
Patch Management is logical and scalable. I haven't looked at K's offering in some time so I can't comment on how it is now, but it was a pain when we had it.
There have been bugs and there have been a few rough support spans of time, but things have been ramped up and improved greatly over the past year - great account management, great support, and looking forward to a great release!
The interface of labtech is really the only thing I really don't like that much - we use Macs, and it's a Windows App. Lot's of ways to work around that these days though, and the cost/functionality/support differences combined with the whole culture of Labtech and their strong connection to connectwise make it a no-brainer.