Do you guys also feel that this is something that Labtech lags behind Kaseya when it comes to documentation?
It is very difficult to use the potential of the Labtech software, when there is no reliable knowledge base available.


Wiki pages are incomplete and out of date. Forums are practically dead, while the layout and speed of the server makes it completely unusable. On top of that, Labtech support gets slower and slower in responding to questions by email...

 

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I completely agree. This is one area that has significantly disappointed me about LabTech. It's funny... this forum fills a huge gap in LabTech's product -- it's got actual participation, unlike the LabTech forums.
Something about independent sites that drives gaps from Vendor hosted sites... Documentation does suck, no doubt about it... most RMM documentations suck though... just to be fair. Kaseya for many years had only the online document which had a crap load of holes in information. I used Forums to learn, as well as post all my scripts to help others.. We learn from each other.. not from what Labtech dictates in documentation.

I would rather Labtech focus on product development than the Wiki (just saying...)
Allow this community to help with everything else.
Something about independent sites that drives gaps from Vendor hosted sites... Documentation does suck, no doubt about it... most RMM documentations suck though... just to be fair. Kaseya for many years had only the online document which had a crap load of holes in information. I used Forums to learn, as well as post all my scripts to help others.. We learn from each other.. not from what Labtech dictates in documentation.

I would rather Labtech focus on product development than the Wiki.
Allow this community to help with everything else.
Something you all may not be aware of (but should be) is that Labtech has hired a technical writer to update the out of date documentation. It is my understanding through my discussions with different employees at LT that this position was created as part of the investment of capital by ConnectWise Capital. Remember, LT is a very young company compared to many of their competators. What I'm hearing from insiders is that this badly needed documentation is being developed as we speak.

Patience is a virtue....
Thank you Alex for mentioning this...

Alex Farling said:
Something you all may not be aware of (but should be) is that Labtech has hired a technical writer to update the out of date documentation. It is my understanding through my discussions with different employees at LT that this position was created as part of the investment of capital by ConnectWise Capital. Remember, LT is a very young company compared to many of their competators. What I'm hearing from insiders is that this badly needed documentation is being developed as we speak.

Patience is a virtue....
One of the things I would like to see from LT is a bi-weekly or monthly webcast/goto-meeting. A brief 1 hour training on a small part of the product, and how a best practice or industry need can be filled using this feature. They could even charge a nominal fee for it, and if the information being presented was useful, I don't think they would have an issue filling the webcast.

Part of the issue with LT is that it does SOOOOO much.... Our joke around the office is that the day we think we have figured out half of what it can do, they release an updated product that reminds us how much more is possible.

We couldn't be happier with the product. It has changed the way we do business for a fraction of the cost of Kaseya or N-able. The product documentation is weak, the training is pricey, and having said that, it's the best bang for the buck on the market.
Yes I have noticed the same thing... Totally funny I have the same feeling (wow I didnt know that... )
Coming from N-Able then to Kaseya (6 Years) Now Labtech having WAY more than Kaseya offers today and even in their 4.0 Product!

Alex Farling said:
One of the things I would like to see from LT is a bi-weekly or monthly webcast/goto-meeting. A brief 1 hour training on a small part of the product, and how a best practice or industry need can be filled using this feature. They could even charge a nominal fee for it, and if the information being presented was useful, I don't think they would have an issue filling the webcast.

Part of the issue with LT is that it does SOOOOO much.... Our joke around the office is that the day we think we have figured out half of what it can do, they release an updated product that reminds us how much more is possible.

We couldn't be happier with the product. It has changed the way we do business for a fraction of the cost of Kaseya or N-able. The product documentation is weak, the training is pricey, and having said that, it's the best bang for the buck on the market.
In speaking to the partner manager at labtech, I know that Labtech university (similar to connectwise university) will soon be up and running, as far as I'm aware it's already in a beta stage internally and shouldn't be too long until we can all get out hands on it.

HTH
Thank you for your feedback on the documentation, I can confirm that we have been very busy improving our documentation and this is ongoing.

To date we have the following achieved:

A new set of online courses (LT University) with hours of content, this is available when you login to the support site at http://www.labtechsoftware.com/support you can find the list of courses along the right hand side below the forum.

We are finalising QA on a 3 part training document which has hundreds of pages and is aimed as a training aid for new users and is also a very good reference manual. This will be released into our forums within the next 14 days.

Our Wiki is constantly being updated from feedback we recieve from support.

We are also working away in the background to bring a new forum, documentation, wiki and website which we will launch during Q4.

So although it may appear progress has been slow, I can assure you all that we have a team of people working away to produce this much needed documentation but it does take a little time.

Please keep the feedback coming as we do listen and will react.

Many Regards,

John Walker
Director of Worldwide Operations
John, thanks for making us aware of this. The videos are already proving useful, and I had no idea where they were or that they even existed.

Looking forward to the new website. The old website won't even let me log in using Chrome (something about spammer check failed, I assume it's javascript related)
"Director of Worldwide Operations" <- I aspire to that title.
Ben,

I like it... I think I'm going to change my title today... That sounds so much better than my old title... "Third assistant to the Head Peon"....

Ben Johnson said:
"Director of Worldwide Operations" <- I aspire to that title.

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