Don't drink the Kool-Aid
Do you guys also feel that this is something that Labtech lags behind Kaseya when it comes to documentation?
It is very difficult to use the potential of the Labtech software, when there is no reliable knowledge base available.
Wiki pages are incomplete and out of date. Forums are practically dead, while the layout and speed of the server makes it completely unusable. On top of that, Labtech support gets slower and slower in responding to questions by email...
Something you all may not be aware of (but should be) is that Labtech has hired a technical writer to update the out of date documentation. It is my understanding through my discussions with different employees at LT that this position was created as part of the investment of capital by ConnectWise Capital. Remember, LT is a very young company compared to many of their competators. What I'm hearing from insiders is that this badly needed documentation is being developed as we speak.
Patience is a virtue....
One of the things I would like to see from LT is a bi-weekly or monthly webcast/goto-meeting. A brief 1 hour training on a small part of the product, and how a best practice or industry need can be filled using this feature. They could even charge a nominal fee for it, and if the information being presented was useful, I don't think they would have an issue filling the webcast.
Part of the issue with LT is that it does SOOOOO much.... Our joke around the office is that the day we think we have figured out half of what it can do, they release an updated product that reminds us how much more is possible.
We couldn't be happier with the product. It has changed the way we do business for a fraction of the cost of Kaseya or N-able. The product documentation is weak, the training is pricey, and having said that, it's the best bang for the buck on the market.
"Director of Worldwide Operations" <- I aspire to that title.