Don't drink the Kool-Aid
Is anyone else experiencing random agents dropping offline?
I have been struggling with it for over 4 weeks now, and Labtech support doesn't seem to be able to find a solution. I am getting really fed up with it now!
We have noticed this as well. The way I get them to check back in is to do a regedit and delete the ID number for the agent. It then checks itself back in and gets a new ID. Kind of a pain, but it does work.
When it gets a new ID, does it create a duplicate machine in the control panel? Or does it just replace the old one? That's one gripe I have with LT. When you re-install LT on a computer, it should be smart enough to not re-create the PC.
Jimm Shepard said:We have noticed this as well. The way I get them to check back in is to do a regedit and delete the ID number for the agent. It then checks itself back in and gets a new ID. Kind of a pain, but it does work.
Well, I have ruled out AV in a very few days. From what I have gathered during talks with support, it looks like some agents crash during the upgrade, hence files go missing.
Besides, this problem seem to be affecting only some of the computers dropping offline, on vast majority files are there, but both LT services are stopped.
Last Friday Kevin@LT reinstalled Labtechsoftware on a brand new server.
No custom settings were applied to it, and nothing apart of a table with the computer list was copied from the old server.
Since we have a clean install now, so we can pretty much rule out theory that the templates/settings cause the issue. He also went trough the IIS settings to ensure that everything has been set up correctly.