Is anyone else experiencing random agents dropping offline?

 

I have been struggling with it for over 4 weeks now, and Labtech support doesn't seem to be able to find a solution. I am getting really fed up with it now!

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We have seen this and are actually running Alpha code of a pending release. I know development is addressing it and while we have had issues it is not very widespread but our concern is based around a server dropping off when in fact it is still available and online.
I am also seeing this on a server. I know the box is healthy, because I get my backup notification emails from it. I'll be interested to hear what the fix is when it becomes available, because there is nothing different or special about the server that's offline.
We have noticed this as well. The way I get them to check back in is to do a regedit and delete the ID number for the agent. It then checks itself back in and gets a new ID. Kind of a pain, but it does work.
When it gets a new ID, does it create a duplicate machine in the control panel? Or does it just replace the old one? That's one gripe I have with LT. When you re-install LT on a computer, it should be smart enough to not re-create the PC.

Jimm Shepard said:
We have noticed this as well. The way I get them to check back in is to do a regedit and delete the ID number for the agent. It then checks itself back in and gets a new ID. Kind of a pain, but it does work.
I'm pretty sure it creates a new machine.

Alex Farling said:
When it gets a new ID, does it create a duplicate machine in the control panel? Or does it just replace the old one? That's one gripe I have with LT. When you re-install LT on a computer, it should be smart enough to not re-create the PC.

Jimm Shepard said:
We have noticed this as well. The way I get them to check back in is to do a regedit and delete the ID number for the agent. It then checks itself back in and gets a new ID. Kind of a pain, but it does work.
On computers that drop offline, I have found that both LTService and LTSvcMon are stopped.
When restarted, agent checks in immediately, but eventually goes offline again after few hours/days.

On some computers these services couldn't be restarted, because the LTSVC.exe file was missing.



As we still have Kaseya in place, I have been using scripts to detect troublesome machines, restart the services and download the LTSVC.exe. However, our Kaseya license is about to expire in couple of days, and we really, really need to get this sorted out...
On Friday evening, together with Kevin from LT support we have build a brand new server, and moved only vital database tables accross. Suprise, suprise the problem is still there.


Out of 1500 agents, over 120 are now showing offline because of this problem.


It's getting ridiculous!
I have spend some time this evening reading old posts on LT forums. It looks like this problem has been reported by various people over last 12 months!

The fact that the LT agent consists of 2 separate services also makes me think that there is an ongoing problem they were trying to work around?

I seriously don't understand how it come that such critical problem hasn't been fixed for months?


As we have Labtech officials on this forum, can we get any clarification on this issue?
I find is strange that you are missing ltsvc.exe. Is it possible that your anti-virus software is causing an issue? There are a lot of "moving parts" to LabTech and it would only take you having a template with an incorrect server address or something to prevent an agent from reporting back to the server.
Well, I have ruled out AV in a very few days. From what I have gathered during talks with support, it looks like some agents crash during the upgrade, hence files go missing.
Besides, this problem seem to be affecting only some of the computers dropping offline, on vast majority files are there, but both LT services are stopped.


Last Friday Kevin@LT reinstalled Labtechsoftware on a brand new server.
No custom settings were applied to it, and nothing apart of a table with the computer list was copied from the old server.
Since we have a clean install now, so we can pretty much rule out theory that the templates/settings cause the issue. He also went trough the IIS settings to ensure that everything has been set up correctly.
What about the client side that is failing to check in. I have found that most of thre clients that fail have a .Net issue and reinstalling the framework fixes the check in trouble.

Lucas Kowalczyk said:
Well, I have ruled out AV in a very few days. From what I have gathered during talks with support, it looks like some agents crash during the upgrade, hence files go missing.
Besides, this problem seem to be affecting only some of the computers dropping offline, on vast majority files are there, but both LT services are stopped.


Last Friday Kevin@LT reinstalled Labtechsoftware on a brand new server.
No custom settings were applied to it, and nothing apart of a table with the computer list was copied from the old server.
Since we have a clean install now, so we can pretty much rule out theory that the templates/settings cause the issue. He also went trough the IIS settings to ensure that everything has been set up correctly.
I have already tried reinstallation of the .Net on some workstations, but it doesn't seem to help.
Additionally, when the problem affects one of the2008 R2 servers where dotnet is installed as a feature, and other software depends on it, reinstallation is not really an option anyways.

On another note, I have just finished another 2+ hours session with LT support. Although I do appreciate they help, they haven't really done much, and just kept jumping into conclusions based on assumptions. We are still in a complete darkness and there is no sign of progress...

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