Don't drink the Kool-Aid
I just recently changed jobs. I have been using Kaseya since K2 was released. I now work for a company that uses LabTech. Do you have any advice for me?
I replaced the only tech who was managing the companies business customers, and there was no changeover period, so I am crawling my way through learning LabTech. Ours is a fairly new setup, and I don't think my predecessor had much of a chance to configure it much.
One thing I do love about LabTech so far is it does have a lot of automation right out of the box, however all the automated fixes were creating tickets/alerts/emails for things that I didn't need to know about (e.g. a service stopped and was restarted). This in turn meant that there was a lot of noise, not information.
For now I have simply turned off the ticket notifications (as I am not using LabTech's ticketing yet). I have edited the alert templates of important events (e.g. server not checking in) and configured it to email me.
Any general LabTech advice for an Ex-Kaseya user would be greatly appreciated!